Chris noticed, around 11:30 AM yesterday, that our internet had gone down. Turned out our cable was out, too. So around half past noon, I called Cablevision, and was told that there was an outage in my area, and if it hadn’t been fixed by 4 PM, to call back. So I took a load of laundry out to my local laundromat, and my laptop to the nearby coffee-and-ice-cream-and-wifi shop.
My laundry was done around 5, but when I got home, the problem hadn’t been fixed. So I called again, was told that the outage hadn’t had anything to do with my problem, and that they could have a repair guy over sometime between then and 8 PM.
So I cancelled my plans for that evening, and sat at home reading China Miéville’s The City & The City (which is excellent, by the way) until 8 PM, and then called again. I was told that no repair guy had been assigned, but they could have one there the next day between 11 AM and 2 PM.
Today, a few minutes after 2, just as I was about to call again, the phone rang. It was the service guy, asking for my cross-streets and some details about the problem. He showed up in another 15 minutes or so, and took another 10 or 15 minutes to fix the problem.
Almost exactly one hour after he left, the cable and internet went out again! Just for a couple of minutes — I was in the middle of calling them when it came back on. But at this point, I have no confidence in the reliability of my TV and internet access.
They tell me that they’re crediting me two days’ worth of service on my bill. Which is nice, but I’d be happier if they’d hire more repair staff. I mean, I recognize that one can’t expect big companies to go around hiring people in the middle of a recession with massive unemployment, because that could lead to, I dunno, prosperity or something, but still, some more repair staff would be good. Let’s see if a little negative Google-juice works as a hint.
Update: And then, this afternoon it went out yet again! I waited a few minutes to see if it’d magically switch back on. When it didn’t, I called, and this time somehow magically got through to someone who was able to talk me through a simple fix over the phone. Unplugging, then re-plugging, the cable box did the trick, although it took five or ten minutes for the box to reboot. (We had previously tried turning it off-then-on with the power button, but that hadn’t fixed anything.)