October 16, 2003
User unsatisfactory. On reflection, I think last night’s post was stupid. Jay Allen’s MT-Blacklist is a good example of community-based tool development, in which a tight feedback loop between creator and users leads to rapid improvement in the tool. Not only did he write it (for free) in a sleepless 48-hour mad dash over last weekend, he’s also ground out two updated versions in the few days since, with an even more improved version 1.1 promised for this coming weekend. The fact that we happen to be among the users with the most problems is bad luck for us, but we should be documenting our problems and feeding them back to the author, not stomping off.
This whole business distresses Teresa and me both. But what I was doing last night is technically known as “being a jerk.” [09:07 AM]